Effective Date: [20 August 2026]
Last Updated: [20 August 2026]

MyDigiMart (“MyDigiMart”, “we”, “us”, or “our”) operates the website https://www.mydigimart.co.in (the “Website”) and provides online shopping services for products offered through the Website.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our Website, create an account, place an order, make a payment, or otherwise interact with MyDigiMart.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our Website, we may collect the following information.

1.1 Information You Provide to Us

When you create an account, place an order, contact us, or otherwise interact with the Website, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• Account login information
• Order and transaction details
• Product and purchase preferences
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

You may place an order using our guest checkout where available. Creating an account is not required solely for making a purchase.

1.2 Payment Information

Payments may be processed through third-party payment service providers, including Razorpay or other payment providers made available on the Website.

Depending on the payment method you select, the payment provider may collect payment-related information such as card, bank, UPI, or other payment credentials directly from you.

We do not intend to store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our own servers. Payment processing is subject to the applicable payment provider’s terms and privacy policy.

1.3 Information Collected Automatically

When you access the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring pages
• Date and time of access
• Website interaction information
• Basic diagnostic and security information

This information may be collected through server logs, cookies, and similar technologies.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Delivering products
• Providing order confirmations, invoices, shipping updates, and other transactional communications
• Creating and managing customer accounts
• Providing customer support
• Managing returns, refunds, cancellations, and warranty-related requests
• Maintaining and improving the Website
• Preventing fraud, abuse, unauthorized access, and other security incidents
• Maintaining records required for accounting, taxation, legal, and regulatory purposes
• Sending marketing communications where permitted and where you have provided the necessary consent
• Understanding Website usage and improving our products and services
• Complying with applicable laws and lawful requests from authorities

3. Legal Basis for Processing

We process personal information only for lawful purposes and, where required, on the basis of your consent or another lawful basis permitted under applicable law.

For example, we may process information:

• To fulfil an order or provide a service requested by you
• To process payments and deliver purchased products
• To maintain your customer account
• To comply with legal, tax, accounting, or regulatory obligations
• To protect the security and integrity of our Website
• Based on your consent where consent is required
• For other legitimate purposes permitted by applicable law

Where processing is based on consent, you may withdraw your consent in accordance with applicable law.

4. Cookies and Similar Technologies

MyDigiMart uses cookies and similar technologies to operate and improve the Website.

Cookies may be used to:

• Keep products in your shopping cart
• Maintain checkout functionality
• Keep you signed in
• Remember Website preferences
• Maintain customer sessions
• Improve Website performance
• Understand how visitors use the Website
• Support security and fraud prevention
• Support analytics, advertising, or other functionality where enabled

Some cookies may be placed by third-party service providers whose services are used on our Website.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the shopping cart, checkout, account, or other parts of the Website.

5. Sharing of Personal Information

We may share personal information with third parties where reasonably necessary to operate MyDigiMart and provide our services.

These parties may include:

• Payment service providers such as Razorpay
• Shipping and logistics providers
• Website hosting and infrastructure providers
• Cloud storage and backup providers
• Website analytics and marketing service providers, where enabled
• Technology and software service providers
• Customer support providers
• Professional advisers, auditors, or service providers
• Government authorities, law-enforcement agencies, courts, or regulators where required by law

We do not sell your personal information as a standalone product.

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal requirements.

6. Payment Processing

When you make a payment, you may be redirected to or interact with a third-party payment service provider.

Payment information is processed according to the payment provider’s security practices, terms, and privacy policy.

For example, where Razorpay is used to process a payment, relevant transaction and payment information may be processed by Razorpay for payment authorization, fraud prevention, settlement, refunds, and related purposes.

MyDigiMart does not request or store your UPI PIN, ATM PIN, CVV, or payment passwords.

7. Order and Transaction Information

We retain information relating to purchases and transactions, including order details, billing information, shipping information, payment status, refunds, cancellations, and related communications.

This information may be retained for as long as reasonably necessary to:

• Fulfil contractual and customer-service obligations
• Handle returns, refunds, disputes, and warranties
• Maintain business and accounting records
• Comply with tax and other legal obligations
• Prevent fraud and abuse
• Resolve disputes

8. Customer Accounts

Customers may create an account on MyDigiMart.

Account information may include your name, email address, contact information, order history, and other information associated with your account.

Customers may also purchase products through guest checkout where enabled.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may vary depending on:

• The type of information
• The purpose for which it was collected
• Whether you maintain a customer account
• Whether an order or dispute remains unresolved
• Legal, tax, accounting, or regulatory requirements
• Security and fraud-prevention requirements

Our backups may contain copies of information that has been stored in our production systems. Backup copies may therefore remain for a limited period after information is deleted from active systems, subject to our backup and retention procedures.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures may include:

• HTTPS/TLS encryption for Website traffic
• Access controls
• Administrator account security
• Two-factor authentication for administrative access
• Security updates
• Server and application hardening
• Backup and recovery procedures
• Monitoring and security controls

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data processed about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where permitted
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal data
• Exercise other rights available under applicable data-protection law

You may contact us using the details provided in the Contact Us section to exercise applicable rights.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, discounts, or other MyDigiMart services.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications, such as order confirmations, payment notifications, shipping updates, security notifications, and important account communications, may still be sent when necessary to provide our services.

13. Third-Party Services and Links

The Website may contain links to third-party websites, services, applications, or payment providers.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

14. International Data Processing

Some service providers used by MyDigiMart may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we will do so in accordance with applicable laws and requirements.

15. Children’s Privacy

MyDigiMart is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.

16. Fraud Prevention and Security

We may process personal information and technical information to detect, investigate, and prevent:

• Fraudulent transactions
• Payment abuse
• Account compromise
• Unauthorized access
• Automated attacks
• Abuse of promotions or offers
• Other activities that may harm MyDigiMart, our customers, or our service providers

Information may be shared with payment providers, service providers, or competent authorities where reasonably necessary for these purposes.

17. Grievance Redressal and Privacy Complaints

If you have a privacy-related question, complaint, or request, you may contact our privacy/grievance contact us.

We will review and respond to complaints and requests in accordance with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

If you have questions about this Privacy Policy or how MyDigiMart handles personal information, please contact us:

MyDigiMart
Website: https://www.mydigimart.co.in

Last Updated: [20 August 2026]