Effective Date: [20 August 2026]
Last Updated: [20 August 2026]

Thank you for shopping with MyDigiMart.

We aim to provide quality products at competitive prices. As a growing online business, we maintain a controlled return and refund process to keep our prices affordable.

Please read this policy carefully before placing an order.

1. General Return Policy

Returns are accepted only in accordance with the conditions described in this policy.

We do not generally accept returns or refunds for:

• Change of mind after placing an order
• Products ordered incorrectly by the customer
• Products that are no longer wanted
• Products that have been opened, installed, activated, used, altered, or damaged after delivery
• Minor cosmetic variations that do not affect the functionality of the product
• Products purchased during clearance or special promotional sales, where the product listing specifically states that the item is non-returnable

However, nothing in this policy limits any rights or remedies available to consumers under applicable law.

2. Products Eligible for Return

A return may be considered where the product:

• Is delivered in a damaged condition
• Is materially defective or non-functional upon delivery
• Is materially different from the product ordered
• Is missing essential components that were included in the product listing
• Is materially different from the specifications advertised on the Website

All return requests are subject to verification.

3. Return Request Period

You must contact us within 48 hours of delivery for products that are:

• Damaged
• Incorrect
• Missing components
• Defective upon arrival

For other products specifically marked as returnable on the product page, the applicable return period will be mentioned on the product listing.

If you do not contact us within the applicable period, we may be unable to accept the return request, except where a longer period is required under applicable law.

4. Unboxing Video Requirement

For products that are susceptible to transit damage, missing components, tampering, or incorrect-item delivery, customers are strongly encouraged to record a continuous unboxing video from the moment the package is opened.

The video should clearly show:

1. The unopened package
2. The shipping label
3. The condition of the package
4. The opening of the package
5. The product and its accessories

An unboxing video may assist us in investigating a claim.

However, the absence of an unboxing video will not by itself remove any consumer rights available under applicable law.

5. Condition of Products for Return

Where a return is approved, the product must generally be returned:

• In the condition in which it was received
• With the original packaging, where reasonably available
• With all accessories and components
• With manuals, warranty cards, and other included materials, where applicable
• Without customer-caused physical or cosmetic damage
• Without unauthorized modifications, installation, or repair

Products returned in an altered, used, damaged, incomplete, or materially different condition may be rejected or may qualify only for a partial refund where permitted by applicable law.

6. Non-Returnable Products

Unless required otherwise by applicable law or specifically stated on the product page, the following categories may be non-returnable:

• Products marked as non-returnable
• Clearance or final-sale products
• Products damaged after delivery due to misuse or improper handling
• Products that have been installed or activated
• Products with removed or damaged serial numbers, security labels, or identification markings
• Products returned without required accessories or components
• Products that cannot reasonably be resold due to their condition

Certain products may have additional manufacturer-specific return or warranty restrictions. Such restrictions will be disclosed on the relevant product page where applicable.

7. Return Shipping

Where the return is due to:

• Wrong product delivered by us
• Product damaged in transit
• Product confirmed to be defective upon arrival
• Material mismatch between the product delivered and the product advertised

MyDigiMart may arrange or reimburse reasonable return shipping costs, subject to verification.

For customer-requested returns that are expressly permitted under a product’s return policy, the customer may be responsible for applicable return shipping charges.

Return shipping arrangements must be approved by MyDigiMart before the product is shipped back.

Do not send a product to us without receiving return instructions from our support team.

8. Return Inspection

Once we receive a returned product, it may be inspected to verify the reason for the return.

Inspection may include checking:

• Product condition
• Serial number
• Accessories and components
• Physical damage
• Signs of installation or use
• Product functionality
• Packaging
• Whether the returned item corresponds to the item originally shipped

Approval of a return request does not automatically guarantee a refund. The final refund decision will be made after the returned product has been received and verified, subject to applicable law.

9. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase, wherever technically possible.

Depending on the payment provider and banking system, the time taken for the refunded amount to appear in the customer’s account may vary.

Where applicable, shipping charges or other charges may be non-refundable, except where the refund is required because of a fault, wrong product, material mismatch, or other circumstance for which MyDigiMart is responsible.

We will not charge a separate refund-processing fee.

10. Partial Refunds

In certain circumstances, where permitted by applicable law, a partial refund may be offered instead of a full refund.

This may apply where:

• The product has minor customer-caused damage
• Accessories or components are missing
• Packaging has been materially damaged by the customer
• The product shows signs of use beyond what is reasonably necessary for inspection
• The product has reduced resale value because of customer-caused damage

Any such adjustment will be communicated to the customer before the refund is processed.

11. Defective Products

If a product is reported as defective, we may first determine whether the issue can be resolved through:

• Troubleshooting
• Replacement of a component
• Manufacturer warranty
• Repair
• Replacement of the product
• Refund

The remedy may depend on the product, manufacturer warranty, availability, and applicable law.

Where a manufacturer warranty applies, customers may be required to follow the manufacturer’s warranty process.

12. Damaged Products

If a package appears visibly damaged when delivered, customers should, where reasonably possible:

• Photograph the package before opening it
• Record the condition of the package
• Inform the delivery person where applicable
• Contact MyDigiMart as soon as possible

Damage claims should be reported within 48 hours of delivery.

We may request photographs, videos, packaging information, or other evidence reasonably required to investigate the claim.

13. Wrong Product or Missing Items

If you receive a product different from the product ordered or discover that an essential item included in the order is missing, contact us within 48 hours of delivery.

After verification, we may provide an appropriate remedy, which may include:

• Replacement
• Missing-item shipment
• Return and replacement
• Refund

The remedy will depend on the circumstances and availability.

14. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Cancellation requests can be made by contacting us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is not possible after dispatch, the customer may need to follow the applicable return process.

Orders that have already been delivered cannot be treated as cancelled orders and will be subject to this Return & Refund Policy.

15. Refund for Cancelled Orders

Where an eligible order is successfully cancelled before dispatch, any refund due will generally be processed to the original payment method.

The time taken for the refund to appear in the customer’s account depends on the payment provider and banking system.

16. Failed or Undelivered Orders

If an order cannot be delivered because of circumstances attributable to the customer, including:

• Incorrect address
• Incorrect contact information
• Customer unavailable for repeated delivery attempts
• Customer refusal to accept the shipment
• Failure to collect the shipment from an applicable pickup location

additional shipping or re-delivery charges may apply where permitted.

Where the order is returned to us because delivery could not be completed, any refund will be processed after the returned shipment is received and verified, subject to applicable deductions and applicable law.

17. Product Availability and Replacement

Replacement is subject to product availability.

If an approved replacement is unavailable, MyDigiMart may provide another appropriate remedy, which may include a refund, subject to applicable law.

We do not guarantee that an identical replacement will always be available.

18. How to Request a Return or Refund

To request a return, replacement, or refund, contact us at:

Email: [SUPPORT EMAIL]

Please include:

• Order number
• Customer name
• Product name
• Reason for the request
• Photographs/videos where relevant
• Any other information reasonably required to investigate the issue

Please do not ship any product back until you receive return instructions from MyDigiMart.

19. Fraudulent or Abusive Claims

MyDigiMart reserves the right to investigate suspected fraudulent, abusive, or repeated return/refund requests.

Examples may include:

• Returning a different product from the one supplied
• Returning a product with substituted components
• Providing misleading information about damage or defects
• Repeatedly abusing return privileges
• Tampering with serial numbers or identification markings
• Submitting fraudulent evidence

Where permitted by law, we may decline abusive requests and take appropriate action.

20. Policy Changes

We may update this Return, Refund & Cancellation Policy from time to time.

The updated policy will be published on this page with a revised Last Updated date.

The policy applicable to an order will generally be determined based on the policy in effect when the order was placed, subject to applicable law.

21. Contact Us

For return, refund, replacement, or cancellation requests:

MyDigiMart
Website: https://www.mydigimart.co.in

Last Updated: [20 August 2026]